ABOUT OUR COMPANY OUR COMPANY is Australia s leading fashion footwear brand that recognises that being an individual is the essence of true style. This fashion forward collection of shoes represents that perfect harmony of creative, cultural and on-trend infusions. Shoes are our heart, our soul....and all our employees need to personify this. ABOUT THE ROLE This is a great opportunity to join us in a key customer service role. You will be tasked with answering high volume and urgent customer phone calls, emails and office queries. Attention to detail, accuracy, multi-tasking and efficiency are key factors that will determine your success. Whilst also supporting the online warehouse team in busy periods. Responsibilities Ensuring the highest service levels are maintained and you are at the service of all our customers Being at the frontline of answering urgent customer queries Communicate with internal and external stakeholders Being able to manage multiple tasks under a high volume workload Amazing attention to detail Encompass the ability to retain and recall important information Managing and processing the returns and exchanges from the online store Lodging order investigations with respective courier companies Working closely with the online team, in helping to assist wit outgoing orders ABOUT YOU The ideal candidate for this role will possess the following skills/qualities Great communication skills - you must be an approachable, friendly person with a positive, customer-focused attitude and a can do personality Exceptional organisation skills with the ability to prioritize daily tasks Adaptable, with strong problem solving skills and the ability to resist stress Time management skills, including the ability to delegate tasks as appropriate An understanding of the online store functionality, stock and processes This is a part time role, 5 days a week, hours negotiable. If you believe you are the perfect fit for this role and our brand, apply today!.

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Customer Service Online Support Officer - Part time

By Bobby 0 0 19
3 years ago
Melbourne VIC Melbourne, Victoria, Australia


Last seen:  3 years ago